FAQ

Is free shipping available?

• Yes, we offer free standard shipping within the UK. For shipments to Europe, shipping charges will be calculated at checkout.

How many times can a 10,000mAh power bank charge my phone?

• A 10,000mAh power bank can charge most phones around 2 to 3 times, depending on the phone’s battery capacity.

What is your return policy?

• We provide a 30-day money-back guarantee, ensuring 100% satisfaction. You can return or exchange unopened products within 30 days. Damaged items can be serviced through the manufacturer's warranty. Clearance items are non-returnable unless they are damaged during shipping.

How can I get service for a product I purchased?

• Service is available for products under the manufacturer's warranty. Please refer to the contact information provided in the product’s manual for assistance.

Where is your company based?

• We operate from the UK, with fulfillment centers in Swindon, Birmingham, and Manchester. We also have fulfillment centers in the USA and Europe, but we are not currently operating from those locations.

What payment methods do you accept?

• We accept secure payments through PayPal and  major credit cards, including Visa and MasterCard.

How can I contact iSpark LTD?

• You can reach us directly via email at [email protected].

Do you deliver to my location?

• We deliver across the United Kingdom and also offer shipping to Europe. Please refer to our Shipping & Delivery Terms and Conditions for more details.

When will my order arrive?

• Delivery times will be provided at the time of order. Next-day delivery is available, as well as standard delivery, which typically takes 3-5 business days.

Is tracking available for my order?

• Yes, once your order is dispatched, you will receive tracking information. You can track your order via our store’s tracking app.

Can I use a coupon when placing an order?

• Yes, all coupons and vouchers can be applied at checkout to receive a discount on your order.

Who will ship my order?

• Your order will be shipped by one of our trusted courier partners, such as DPD, Royal Mail, or DHL.

Why are some products out of stock?

• Products that are out of stock have sold out, but will be restocked soon.

Where can I find the product dimensions?

• The dimensions of all products are listed in the specifications section of each product page.

When will I receive my tracking number?

• You will receive a tracking number via email the day after your item has shipped from the warehouse.

Are phone or online orders better?

• Ordering online is quicker, but whether you order by phone or online, you will receive your products promptly.

Can solar power banks help save electricity and money?

• Solar power banks are designed to charge using direct sunlight, so you don’t need to plug them in, which can help reduce electricity usage and lower your energy bills.

Do all products come with a warranty, and how long is it?

• Yes, all products come with a manufacturer’s warranty. The specific warranty duration is stated in the product details.

How do your brands compare in quality?

• We stand by the value and quality of all the brands we offer.

What power bank capacities do you offer?

• We offer power banks with capacities ranging from 5,000mAh to 30,000mAh.